Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request and return any unwanted items you have purchased from our store. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, packing slip or proof of purchase. 

To start a return, you can fill out the form that is enclosed in your order, its usually printed on the opposite side to your packing slip of the item/s you have ordered. if not, you can contact us at info@casabellasorella.com. Please note that returns will need to be sent to the following address: 

Casa Bella Sorella Boutique, 3 Main Avenue, Edlington, Doncaster, South Yorkshire, DN12 1AL UK

You can always contact us for any return question at info@casabellasorella.com.

PLEASE NOTE - We are unable to offer free returns/pre-postage label. This means the cost of returning the item is at the customers cost. With this in mind, we advise you have your returned item/s tracked to protect your item/s from getting lost or stolen.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We give a 48 hour window from you receiving your item to tell us of any defective issues. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products), underwear garments. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, returning your item/s is at the customers cost and we advise for you to pay for your return to be tracked to prevent lost or stolen in transit.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@casabellasorella.com. We have no control over the refund process, thats the computers job.

Before you start your return

If you change your mind about a product or find the size isn't quite right, you can return it to us. We are happy to accept returns that are received within 30 days of delivery for all items. Returns postage costs are to be covered by the buyer unless faulty. If we find an item isn’t faulty when returned the cost will remain the same to the buyer as we are only a small business. All items when returned must;

  • Be unwashed
  • Have all labels attached
  • Be unused/ not worn
  • Have no make­up, fake tan or other marks. 

Grooming products, make up products, pierced jewellery or swimwear cannot be returned for health and hygiene reasons.

Garment inspections are carried out on all returned items, so it is important that they are returned to us in good condition and with all tags still attached. If they do not meet the standards of our Returns Policy they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense. 

How To Return:

You can return your parcel at your nearest Royal Mail Post Office or any Evri store.

For our international customers, returns can be made by any local post office / courier you wish.

Unfortunately we are unable to offer a pre-paid returns service to our overseas customers. For returns made outside the UK, as we are only a small business. 

The Specifics

  • If you happen to receive a damaged/faulty item and would like a refund, please state the fault on your returns note which you include inside the parcel. We will then examine the returned product and notify you of any refund you are entitled to via email as soon as possible.
  • We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. Please see T&C’s for full details.
  • Some products are non-returnable for hygiene reasons -this applies to Earrings, Underwear and Contact Lenses and may not be indicated in the product description.

    Unfortunately we are unable to offer a pre-paid returns service to our customers. For any returns; these must be returned at your own cost.

    • Please note the original delivery cost is non-refundable, with exceptions where the item was delivered damaged or incorrectly by us
    • If your order is returned by the courier we will deduct the cost of delivery back to us from your refund.